FAQ's


Are you an authorized internet dealer?
How long have you been in business?
Will you share my information with other companies?
Is my order transaction and information secure?
How do I place an order?
How do I cancel an order?
How quickly will my order be shipped?
What is your shipping policy for international orders?
Do you have any good deals on closeout or discontinued items?
Do you sell used or refurbished merchandise?
Do you carry the merchandise in your own inventory or does it ship direct from the manufacturer?
Can I "special order" an item that you do not have on your website?
What is your return policy?
How do I return an item?

Yes! We are fully authorized and backed by our manufacturers. We have always prided ourselves on our relationships with our manufacturers. Without these relationships, we would not be able to bring the best deals and the best selection to our customers.

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How long have you been in business?
BobWards.com is the internet corporation of Bob Ward & Sons, Inc. We have been providing outstanding customer service since 1917. In addition to our new internet store, we have five retail stores across the state of Montana. We are Montana's largest sporting goods retailer.

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Will you share my information with other companies?
We will never share any personal information including your email address for any reason other than required by law.

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Is my order transaction and information secure?
For transaction security, we use Secure Sockets Layer (SSL) technology. Your account information and transaction data are stored in encrypted databases. Most browsers will indicate a secure connection within the status bar at the bottom of your screen.

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How do I place an order?
BobWards.com takes a lot of pride in our customer service. If you are not sure if a product is exactly what you need or want more information, email us or call one of our experienced professionals. They will help you with any questions or problems you might have. The call is toll-free at 800-800-5083. We can even take your order over the phone. You will get all of the same notifications you would get if you ordered from our website, including a confirmation of approval and shipment tracking information.

To purchase online, click on the 'Add to Cart' button and you will be directed to the shopping cart for review. You can continue shopping at this point or simply choose the quantities you would like and finalize your order. You will be prompted for your credit card information and given the opportunity to adjust your billing and shipping information. At this point, you will be ready to place your order. After your order is processed and approved, you will receive an email confirmation. Once your order has been processed for shipment, you will receive a shipment tracking number so you will have the ability to track your package.

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How do I cancel an order?
You can cancel your order anytime before it has shipped. If you have not received a shipment confirmation, please call our Customer Service Team at 800-800-5083 to make sure we have not shipped your order. After it has shipped, we will assist in any special arrangements that will be required to cancel your order. We are happy to assist you in any way possible to satisfy your needs.

To get the best possible rates, BobWards.com has partnered with UPS. We provide the following shipping options: Ground, Three Day Select, Second Day Air and Next Day Air. Most packages that we ship out will be double boxed for added protection. From time to time we may ship an item using FedEx or the U.S.P.S. if requested by our customers or required for the item type.

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How quickly will my order be shipped?
Orders which are received by 2:00 p.m. Monday-Friday (Mountain Time) will be shipped within 24 hours, pending credit card approval. Orders which are received on weekends or holidays will be shipped on the next business day.

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What is your shipping policy for international orders?
International shipping rates apply to all orders shipped outside the U.S. Free UPS Ground shipping does not apply to international orders. Actual shipping charges will be calculated at the time of order and are to be paid by the purchaser. We ship via UPS Standard to Canada and by air via UPS Worldwide Express to all other countries. International shipments are not trackable. Import tariffs, customs duties, customs clearance fees and value added taxes, as well as other local taxes, may apply to international orders and are assessed by customs authorities at the time of delivery. BobWards.com does not calculate these fees at the time of order, and they are the sole responsibility of the purchaser. Please inquire with local customs authorities for more information regarding applicable fees. Return shipping costs are the responsibility of the purchaser on all returned orders. Refunds will be for the merchandise amount only. BobWards.com cannot refund any duties, taxes or fees paid on the order.

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Do you have any good deals on closeout or discontinued items?
We will always have specially priced merchandise available through our website. Closeouts and discontinued merchandise is sold to us by manufacturers at reduced prices, and we always pass these savings on to our customers. This merchandise may change on a regular basis, but you can always be sure that we will have an extensive selection of inexpensively priced items. We take care in providing our customers with the best possible prices available.

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Do you sell used or refurbished merchandise?
No. We only sell new and unused merchandise on the internet. At times, we have purchased refurbished goods to sell in our retail stores, but we will not sell these goods online. We want our customers to have full confidence in us and our merchandise, and refurbished goods should be seen in-person before a buying decision is made.

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Do you carry the merchandise in your own inventory or does it ship direct from the manufacturer?
Everything that we sell to our online customers is direct from our own stock of merchandise. Although some manufacturers will ship directly to consumers, we feel that this creates too many possible problems. We would be depending on someone else to take care of our customer, and we do not want to give up this responsibility. It will be quicker, more efficient, and more reliable to stock the merchandise and ship it ourselves.

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Can I "special order" an item that you do not have on your website?
Yes. We want you to contact our sales personnel for any special purchases which you may want to make. We are always adding new items to our website, but we will probably never have our entire inventory online due to the sheer volume that we have in our sporting goods stores and our merchandise changes so frequently due to its seasonality. Thus, if there is something in particular that you have in mind but do not see on our website, please contact us. We will do whatever we can to help fulfill your needs.

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What is your return policy?
Returns and exchanges are accepted at any time. The merchandise must be in new condition and in the original packaging with all of its paperwork. The shipping and handling charges will be refunded only if the item is defective or shipped as a result of our error. You will receive the refund upon our receipt and inspection of the merchandise.

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How do I return an item?
Follow the instructions at the bottom of your sales invoice that you received with your merchandise. Please have the original order number, found on your invoice statement, when requesting a return authorization (RA#). Email us at sales@bobwards.com or call us at 800-800-5083 and speak to one of our customer service associates. Send all returns to the following address:

BobWards.com
Attn: Returns
RA#______________
1600 North Avenue #5
Missoula, MT 59801

For your protection, we recommend you insure your shipment.

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