Returns and Exchanges

Return Policy Returns and exchanges are accepted at any time. The merchandise must be in new condition and in the original packaging with all of its paperwork/tags. The shipping and handling charges will be refunded only if the item is defective or shipped as a result of our error. You will receive the refund upon our receipt and inspection of the merchandise.

Returning An Item

Follow the instructions at the bottom of your sales invoice that you received with your merchandise. Please have the original order number, found on your invoice statement, when requesting a return authorization (RA#). Email us at sales@bobwards.com or call us at 800-800-5083 and speak to one of our customer service associates. Send all returns to the following address:

Return Packages To:

BobWards.com
1600 North Ave., Suite 500
Missoula, MT 59801
USA
RA#____________

For your protection, we recommend you insure your shipment.