Frequently Asked Questions
These are the questions we hear a lot and you'll find the answers below. If you have any other questions, please don't hesitate to contact us — we're here to help.
BobWards.com takes a lot of pride in our customer service. If you are not sure if a product is exactly what you need or want more information, email us or call one of our experienced professionals. They will help you with any questions or problems you might have. The call is toll-free at
To purchase online, click on the 'Add to Cart' button and you will be directed to the shopping cart for review. You can continue shopping at this point or simply choose the quantities you would like and finalize your order. You will be prompted for your credit card information and given the opportunity to adjust your billing and shipping information. At this point, you will be ready to place your order. After your order is processed and approved, you will receive an email confirmation. Once your order has been processed for shipment, you will receive a shipment tracking number so you will have the ability to track your package.
You can cancel your order anytime before it has shipped. If you have not received a shipment confirmation, please call our Customer Service Team at
To get the best possible rates, BobWards.com has partnered with UPS. We provide the following shipping options: Ground, Three Day Select, Second Day Air and Next Day Air. Most packages that we ship out will be double boxed for added protection. From time to time we may ship an item using FedEx or the U.S.P.S. if requested by our customers or required for the item type.