Frequently Asked Questions

These are the questions we hear a lot and you'll find the answers below. If you have any other questions, please don't hesitate to contact us — we're here to help.

Yes! We are fully authorized and backed by our manufacturers. We have always prided ourselves on our relationships with our manufacturers. Without these relationships, we would not be able to bring the best deals and the best selection to our customers.

BobWards.com is the internet corporation of Bob Ward & Sons, Inc. We have been providing outstanding customer service since 1917. In addition to our new internet store, we have five retail stores across the state of Montana. We are Montana's largest sporting goods retailer.

We will never share any personal information including your email address for any reason other than required by law.

For transaction security, we use Secure Sockets Layer (SSL) technology. Your account information and transaction data are stored in encrypted databases. Most browsers will indicate a secure connection within the status bar at the bottom of your screen.

BobWards.com takes a lot of pride in our customer service. If you are not sure if a product is exactly what you need or want more information, email us or call one of our experienced professionals. They will help you with any questions or problems you might have. The call is toll-free at 800-800-5083. We can even take your order over the phone. You will get all of the same notifications you would get if you ordered from our website, including a confirmation of approval and shipment tracking information.

To purchase online, click on the 'Add to Cart' button and you will be directed to the shopping cart for review. You can continue shopping at this point or simply choose the quantities you would like and finalize your order. You will be prompted for your credit card information and given the opportunity to adjust your billing and shipping information. At this point, you will be ready to place your order. After your order is processed and approved, you will receive an email confirmation. Once your order has been processed for shipment, you will receive a shipment tracking number so you will have the ability to track your package.

You can cancel your order anytime before it has shipped. If you have not received a shipment confirmation, please call our Customer Service Team at 800-800-5083 to make sure we have not shipped your order. After it has shipped, we will assist in any special arrangements that will be required to cancel your order. We are happy to assist you in any way possible to satisfy your needs.

To get the best possible rates, BobWards.com has partnered with UPS. We provide the following shipping options: Ground, Three Day Select, Second Day Air and Next Day Air. Most packages that we ship out will be double boxed for added protection. From time to time we may ship an item using FedEx or the U.S.P.S. if requested by our customers or required for the item type.

Orders which are received by 2:00 p.m. Monday-Friday (Mountain Time) will be shipped within 24 hours, pending credit card approval. Orders which are received on weekends or holidays will be shipped on the next business day.

At this time BobWards.com is not accepting International Orders or shipping Internationally. We are working to offer this service in the near future. We apologize for the inconvenience.

We will always have specially priced merchandise available through our website. Closeouts and discontinued merchandise is sold to us by manufacturers at reduced prices, and we always pass these savings on to our customers. This merchandise may change on a regular basis, but you can always be sure that we will have an extensive selection of inexpensively priced items. We take care in providing our customers with the best possible prices available.

No. We only sell new and unused merchandise on the internet. At times, we have purchased refurbished goods to sell in our retail stores, but we will not sell these goods online. We want our customers to have full confidence in us and our merchandise, and refurbished goods should be seen in-person before a buying decision is made.

Everything that we sell to our online customers is direct from our own stock of merchandise. Although some manufacturers will ship directly to consumers, we feel that this creates too many possible problems. We would be depending on someone else to take care of our customer, and we do not want to give up this responsibility. It will be quicker, more efficient, and more reliable to stock the merchandise and ship it ourselves.

Yes. We want you to contact our sales personnel for any special purchases which you may want to make. We are always adding new items to our website, but we will probably never have our entire inventory online due to the sheer volume that we have in our sporting goods stores and our merchandise changes so frequently due to its seasonality. Thus, if there is something in particular that you have in mind but do not see on our website, please contact us. We will do whatever we can to help fulfill your needs.

Returns and exchanges are accepted at any time. The merchandise must be in new condition and in the original packaging with all of its paperwork. The shipping and handling charges will be refunded only if the item is defective or shipped as a result of our error. You will receive the refund upon our receipt and inspection of the merchandise.

If you would like to make a return you can follow the link and complete the form on our returns assistant page. If you require additional assistance please contact our Customer Care Center at sales@bobwards.com and we will be happy to assist.