Return Policy

Als.com Return Policy

We stand behind our product and offer a 100% satisfaction guarantee. You may return new, unused items purchased from Als.com for a refund up to 30 days following the date of delivery.

Purchases made on Amazon.com

For customers who have purchased items from Al's through the Amazon Marketplace, it is necessary to sign in to your Amazon account and request a return through the Amazon.com system.

Condition of Return Merchandise

Returned merchandise must be sent back in original and unused condition. If merchandise is not in re-sellable and unused condition, it may result in a restocking fee of 15% or more. Don't worry, this is pretty rare, and it is the last resort on our end. All items must be free of any dirt, hair, fur, or other debris. Make sure to try on all footwear on a clean carpeted surface to avoid any dirt, hair, wool, or other debris.

Packaging Your Returns

Make sure to package the merchandise you are returning correctly. Do not place tape on the original shoe box when returning shoes. Shoes must be shipped in either an appropriate mailing bag or box, or your order may result in a restocking fee of 15% or more. Merchandise must be in exact original packaging with all tags attached. Damaged retail packaging will result in a denial of return. Feel free to re-use the original shipping materials to package your merchandise correctly and to help reduce waste.

Return Shipping Costs

Customers are responsible for all return shipping costs. When returning merchandise, we suggest that you obtain tracking information and sufficient insurance in case your gear gets lost in transit. Original shipping costs are non-refundable.

Returns

It takes 3–5 business days to process a return after it arrives at our distribution center. You'll receive an email confirmation when your return is received. Initial shipping costs are non-refundable. All orders are subject to a 15% restocking fee or more.

Defective Merchandise

If you feel that any item you have received is defective, please contact our customer service department for assistance on your item's warranty. Als.com sells products that are guaranteed by their respective manufacturer's warranty. You will be instructed to contact the manufacturer of your merchandise and provide them with information concerning the item's defect. At their discretion, they will replace, repair, or reimburse your merchandise. We are happy to assist you in this process. Still, most warranties must be addressed directly through the manufacturer, not us. Please contact us with any additional questions concerning faulty merchandise.

Bikes

All Bikes are non-returnable.

Climbing Equipment

Weight-rated climbing equipment is returnable if it is new and unused. Cut-to-size accessory cords, webbing, or any other bulk items are non-returnable.

Food Items

Items such as Freeze-Dried Food, Seasonings, and other consumable or perishable items are non-returnable.

Please Ship Returns to:

Bobwards.com
Attn: Returns
1055 N 800 W Suite 110
Logan UT, 84321