• Return Label Request

    Complete all required fields to submit a label request. Please be aware that the form will undergo review, and it may take up to 24 hours for the label to be issued.
    • Condition of Merchandise
    • Returned merchandise must be sent back in original and unused condition. If merchandise is not in re-sellable and new condition, it may result in a restocking fee of 15% or more. Don't worry this is pretty rare, and it is the last resort on our end. All items must be free of any dirt, hair, fur, or other debris. Make sure to try on all footwear on a clean carpeted surface to avoid any dirt, hair, wool, or other debris.

    • Return Shipping Costs
    • Customers are responsible for all return shipping costs. Original shipping costs are non-refundable. When requesting a prepaid label a $9.95 charge for shipping cost will be deducted from refund.

    • Packaging you Returns
    • Make sure to package the merchandise you are returning correctly. Do not place tape on the original shoe box when returning shoes. Merchandise must be in exact original packaging with all tags attached. Damaged retail packaging will result in denial of return. Please re-use the original shipping materials to package your merchandise correctly and to help reduce waste. Allow 4-5 business days for the processing of your return.

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