Bob Wards Support | Prepaid Label

Return Label Request

Complete all required fields to submit a label request. Please be aware that the form will undergo review, and it may take up to 24 hours for the label to be issued.
Name*

First NameLast Name
Email*
example@example.com
Order Number*
If you placed your order on amazon, you will need to submit an amazon return request through amazon.com
Reason for return
What item(s) are you returning?*
Order Error

Before we can provide you with a return label, please contact our customer support team. This will help us resolve the error more effectively.
- For the fastest support call us at 435-210-5356
- Or leave us detailed notes regarding your error in the text box below and an agent will get in contact with you as soon as possible
Please leave detailed notes regarding the order error.*
Defective Items

Before we can provide you with a return label, please provide the following information.
Please upload images of the defect.*

Cancelof
Please describe the defect.*
emailname

Als.com

Condition of Merchandise
Returned merchandise must be sent back in original and unused condition. If merchandise is not in re-sellable and new condition, it may result in a restocking fee of 15% or more. Don't worry this is pretty rare, and it is the last resort on our end. All items must be free of any dirt, hair, fur, or other debris. Make sure to try on all footwear on a clean carpeted surface to avoid any dirt, hair, wool, or other debris.

Return Shipping Costs
Customers are responsible for all return shipping costs. Original shipping costs are non-refundable. When requesting a prepaid label a $9.95 charge for shipping cost will be deducted from refund.

Packaging you Returns
Make sure to package the merchandise you are returning correctly. Do not place tape on the original shoe box when returning shoes. Merchandise must be in exact original packaging with all tags attached. Damaged retail packaging will result in denial of return. Please re-use the original shipping materials to package your merchandise correctly and to help reduce waste. Allow 4-5 business days for the processing of your return.
Should be Empty:

Return Label Request