Returned merchandise must be sent back in original and unused condition. If merchandise is not in re-sellable and new condition, it may result in a restocking fee of 15% or more. Don't worry this is pretty rare, and it is the last resort on our end. All items must be free of any dirt, hair, fur, or other debris. Make sure to try on all footwear on a clean carpeted surface to avoid any dirt, hair, wool, or other debris.