I did not feel the customer service was up to par. I ordered an item on line to be picked up (This was due to having a friend dying of cancer and helping care for her). I never heard from the store that my item was available. 5 days later I went to the store and low and behold my ski rack was under a pile of other goods (they probably were not notified either). The initial person at the register ask me if he could help me then took care of someone behind me. Finally I got to Alison "Stinger" who was very pleasant and found the ski rack. She was a joy. the rest of my experience was poor
We have used this rack for our cross country skis (2 pairs, but lots of room remains) and fine it very easy to use. It fits on our Toyota crossbars, was quick to install, and holds our skis securely. I'd definitely recommend!